How to develop a taxi application that is loved by everyone?

Taxi enthusiasts, fleet owners and taxi operators who intend to reimagine and redefine the used taxi market by putting a spin on their daily taxi services that everyone would love, here are five bold features thought of by heart, we bet to all other passengers. life by:

1. Allow the passenger to request a ride for a loved one

Imagine the mother of your routine taxi app client doesn’t have a smartphone, can’t drive alone, and lives limited to transportation options. Concerned about her mobility, wouldn’t a son look for a solution that would help him hitch a ride for her mother?

Solution: Create a feature that allows the customer to request a ride for their family or friend on your behalf by setting their destination and pickup point. In this process, the driver can access the phone number and name of the passengers and the client can track the route of the drivers.

2. Enable a family travel tracker

Every person wants peace of mind when any of their family members is on commute. They just want to make sure their loved ones have arrived safely. They are constantly looking for a suitable solution to help them stay informed of where their loved ones and close ones are going.

Solution: The creation of a family trip tracking feature allows users to follow on the map whenever someone travels under their family profile. Uber has recently launched this feature that automatically notifies family members of their trip details and shows the trip progress live on the map.

3. Offer real-time support

Who doesn’t want a safe and reliable transportation option?

For example, if it happens that a driver suddenly deviates from the usual route and the female cyclist panics. But to her support, she immediately gets a call from the taxi assistance team just to make sure she is okay as the driver had changed the designated route. A sigh of relief inevitably comes!

Lesson: Make sure your taxi app has a panic button for any unfortunate incidents or mishaps so that in an emergency, your taxi support team can immediately take safety measures to rescue passengers. Furthermore, it is equally important to create a solution that can generate an alarm to notify the support team in case of any irregular activity during the trip, such as route changes, network discards or any other technical downtime and alert the team to to take immediate action. .

4. Pay next time feature

It can happen that a client runs out of money and forgets his cards or, worse still, is stranded in a deserted place. He waves his hand in traffic to get the elevator, but gets no help.

How cool could it be, if you can press a button on your phone, the taxi app opens, you enter your location, and voila, the app tells you that the taxi is on its way to you and will arrive in a few minutes. . There is no need to pay in cash as the app allows you to borrow money with the flexibility to pay it back next time.

Solution: The money loan feature in the app can help customers pay money later when they stop in an unsolicited circumstance.

5. Say no to price gouging and dynamic pricing

Almost all rideshare and taxi companies come with their own associated problems, one of them being price gouging. Not unknown to the fact that even customers charge and complain about fees, how rewarding would it be if the company paid incentives to drivers in the event of high demand?

Solution: Without denying it, it is quite well understood that it is almost impossible for a brand in all cases to offer incentives, since it can result in a great loss in the case of normal “high demand” situations.

But by setting a bar for once in blue moon situations such as a snowstorm, armed hostage crisis, heavy rain, etc. and keeping them out of price gouging can increase your brand reputation and therefore conversions.

Final Thought: If you want people to come to you, you need to give them a reason to choose you over the sea of ​​other competitors out there. Stay away from traditional marketing tactics and long-term aunt. HUMANIZE your brand because people respond to people.

Can you find any other loopholes in today’s taxi or ride-sharing economy? Share with us!